As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Administrative Regulations:

  • You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.

  • You have the right to inspect and view the utility's rates and tariffed operating procedures during the utility's normal business hours.

  • You have the right to be present at any routine utility inspection of your service conditions.

  • You must be provided a separate, distinct disconnection notice altering you to a possible disconnection of your service if payment is not received.

  • You have the right to dispute the reasons for any announced termination of your service.

  • You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.

  • You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.

  • You have the right to prompt (within 24 hours) restoration of your service when the cause for discontinuance of the service has been corrected.

  • If you have not been disconnected, you have the right to maintain your natural gas and electric service for up to thirty (30 days) if you present a Certificate of Need issued by the Kentucky Cabinet for Human Resources between November and the end of March.

  • If you have been disconnected due to nonpayment, you have the right to have your natural gas or electric service reconnected between the months of November through March provide :

    • Present a Certificate of Need issued by the Kentucky Cabinet for Human Resources, and

    • Pay one-third (1/3) of your outstanding bill ($200 maximum), and

    • Accept referral to the Human Resources Weatherization Program, and

    • Agree to a repayment schedule that will cause your bill to become current by October 15.

  • You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility (call toll-free 1-800-772-4636.)

Source:  Kentucky Public Service Commission www.psc.ky.gov.

The Customer Bill of Rights is referenced in 807 KAR 5:006 Section 13.

 

 

Tags
customer rights