In 1998, Clark Energy became a part Touchstone Energy—the national brand of cooperatives that provides the resources of a national network that helps cooperatives take advantage of economies of scale and enhance their unique relationships with their local member-owners.
More than 750 Touchstone Energy cooperatives in 46 states deliver energy and energy solutions to more than 40 million members every day. Touchstone Energy helps its cooperatives communicate the distinctiveness of co-ops to business and residential member-owners, large and small, all across the country.
Four values are the foundation of every Touchstone Energy co-op’s service to its members. The four values are:
Touchstone Energy cooperatives offer new solutions and state-of-the-art technology to meet customers’ needs.
Since consumers own co-ops, they have a say and help chart the course for the business. Every member has an equal voice in running the enterprise. Unlike an investor-owned utility, in which the investor with the most shares has the most clout, co-op business is conducted through a locally elected board of directors and an annual meeting where policy is proposed and voted on by members, each having one vote.
The co-op business model always puts customers first. Not-for-profit electric cooperatives deliver energy to their members at the cost of service. In contrast, investor-owned utilities typically distribute their profits to investors across the nation or even the world—not necessarily those they serve.
Commitment to Community
Electric cooperatives invest time, money, and expertise to build the local economy and strengthen relationships with consumer-owners.
Electric cooperatives were established to provide electricity to rural America, and now make up the largest electric utility network in the nation. Touchstone Energy is the national brand identity for that network.
Did you know Electric Cooperatives ...
- Are located in 80% of the nation’s counties
- Are the largest electric utility network in the nation
- Total more than 900 local systems in 47 states
- Have 42 million member-owners
- Distribute power over 2.5 million miles of line
- Serve 75% of the U.S. land mass
- Own $130 billion in generation, transmission, and distribution assets
- More than 88% of all local electric co-ops offer electricity generated from renewable sources.
What Makes Our Cooperatives Different
Touchstone Energy co-ops are owned by the members they serve and are committed to providing reliable electricity at the lowest price possible. In short, co-ops “look out” for the members they serve.
Touchstone Energy co-ops provide high standards of service according to their four core values: integrity, accountability, innovation and commitment to community.
Touchstone Energy co-ops rank well ahead of their industry counterparts when it comes to customer satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one the nation’s most recognized measures of customer satisfaction, gives Touchstone Energy cooperatives an average score of “83” out of a possible 100, outclassing utility industry satisfaction score of “77.”