We appreciate hearing from our members and welcome comments, questions or general information about our web site, products or any other energy related issue in the space provided.
If you’re using this form to request specific information about your account (eg. a copy of a bill, question about rates, etc.) please be sure to include your street adddress and city to ensure an accurate and timely response from us.
If you have a comment, complaint or suggestion and would like to talk to someone, you can call our Main Office at 859-744-4251 or 1-800-992-3269.
No response will be made between the hours of 4 p.m. EST and 8 a.m. EST during the weekdays and from 4 p.m. EST Friday thru 8 a.m. EST on Monday.
DO NOT REPORT AN OUTAGE WITH THIS PAGE. OUTAGES REPORTED BY THIS PAGE WILL NOT BE RECOGNIZED. PLEASE CALL OR TEXT YOUR OUTAGE TO US.